Hello, we are sorry that this happened to you, the first response you got was from a new Agent that didn't think about that site being a scam. Below is the status of this issue from our lawyer, please help us report that webpage as scam to Namecheap as they are taking a lot of time to investigate.
we have, on December 11, 2020, sent a request to Namecheap, the host of www.bitrefills.com, to take down the website, based on trademark infringement and potential scamming intentions.
We have received a reply stating: "Please be assured that we will investigate the matter you reported and take action based on the results of our investigation. Please also be aware that, while Namecheap investigates every complaint, we cannot always respond with the results of the investigation and your ticket might be closed accordingly."
We follow this procedure for every similar website we find to be infringing our trademark or attempting to scam our customers.
We have been waiting for a reply and action on their part, and we are following the situation closely. We are naturally sorry to hear that you have been the victim of their scamming attempts.