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-snip- Congratulation on the wins

but, it's hard to withdraw because we have to meet the requirement of the promo term.
Because it is not free money and it is a very common thing to have terms for such promo. You do not even need to risk anything for the promo, do you? So you cant complain if the requirement is hard because once you take the promo means that you should be ready for any terms of the promo.