I hope too that it's just a made-up story but most of the replies on that very 1 active tweet for this year since Feb 2020 have all about those lost funds of their customers.

I'm very sorry if you didn't have a good Christmas because of this situation. Who would have a good Christmas if his funds were locked and if the exchange is inaccessible? Just like what everyone else's think of this "hack incident" just like you, it's hard to get your funds back but still if you have faith in it, good luck with your fight.