This Mercatox.com is full of shit, fake volume by their staffs. I have traded some cryptocurrency and converted to Ethereum , which is 11.63 ETH, they have locked my account. I have contacted them by support ticket for last 1 month, still they kept my account locked, not letting me withdraw.
What else i can do against them?
Please suggest
11+ ETH is not a small amount. Why do you choose such a low quality exchange to exchange your funds? I used this exchange a long time ago to exchange some of my funds. At that time I did not face any problem.
Now you should keep in touch with them regularly, and if they want any kind of information, give them that information.
Well i did not knew , it will be like this. Last 1 month i have tried many ways, they did not let me do withdrawal. Currently they even stopped reply on tickets.