Re: FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting
If the bet was accepted, it should be paid out in full - according to the odds that were available at that moment.
All bookies heavily protect themselves behind a huge TOC wall which basically allows them to freeze your account, cancel your bets, limit your betting positions - they can do whatever they want.
It is our fault we accept it but it's a good thing we have many to choose from, so when things like these occur you make a mental note and pay attention where you play next time.
All bookies heavily protect themselves behind a huge TOC wall which basically allows them to freeze your account, cancel your bets, limit your betting positions - they can do whatever they want.
It is our fault we accept it but it's a good thing we have many to choose from, so when things like these occur you make a mental note and pay attention where you play next time.
This still does not give them any right to do whatever they want and go against their own rules. It's extremely disrespectful, unprofessional, and unethical in every way.
I can counter every single point they make in their T&C about this and it's as if they still wouldn't care or change their decision. And it surely isn't my fault if I play by their rules and should win the bet as I normally would.
They really need to show respect to their own rules, their users, and fair play at all times.
And I can guarantee you that if the player I bet on lost the match, I would have never brought this up and peacefully moved on just like I always do anytime I lose a bet.
But when stuff like this happens and I'm denied one of the biggest my betting wins ever, it becomes very frustrating.
Hey there,
Here’s another update regarding the case we’re discussing right now.
FortuneJack has been listening to the thoughts of every member of the Bitcointalk community. Since the early years of our existence, our team has been trying to fulfil the needs of the players supporting our gambling platform as a whole. To be equally fair to every member of our gambling tribe, we’ve decided to credit the user operating under the @EpicChamp, the remaining amount of 0.0006 BTC which adds up to the top of the withdrawal he’s already made, totalling the deposit of the bet 0.14 BTC he made on the De Jong - Altmirano tennis challenger match.
Summary for the transactions & refunds from the beginning all over to the end of the event:
- player has made a bet of 0.14 BTC after the deposit had been made
- enabled the cash-out option of 0.1394 BTC (already withdrawn)
- player has just been credited the remaining amount of 0.0006 BTC, totalling the entire bet sum
As the notification email was sent to the user prior the cancellation, we think there’s nothing left to be paid. Additionally, because the player was aware of the mistakenly provided odd (stated within the thread that he was aware of the odds that were offered by other Sportsbooks), it makes us think that we’re dealing with some sort of fraudulent or unlawful use of the services, as stated into the above-attached section of Terms and Conditions.
Despite us not having an obligation to fully refund account’s fund, our team still has decided to offer the entire deposit amount back as goodwill from our side.
As for the complaint regarding us cutting off the remaining stake:
The above-mentioned scenario showcases the fact that extra winning would not be granted to the user, as the possible winning amount was calculated by coefficient inaccuracy. Additionally, in case us not cancelling the bet, we would be still charging account the extra winning before the approval of the requested withdrawal.
In conclusion, FJ strongly believes that the final decision made from our end fully aligns with the community’s intentions as well as indicates the rightful and equal usage of the Terms and Conditions to every single member of the platform, with no exceptions. From this point, we consider this case to be closed. However, we still welcome other members of the community to share their feedback as it’s always the go-to source for us to improve our platform for future use.
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FortuneJack