1xbit indicated a while ago that they have a new management. I have serious doubts about that. Something in me tells me that management is just the same.
Of all those complaints that I have heard, very little has been resolved. I therefore hope that 1xbit_official will finally start resolving complaints. If he doesn't, I agree with others that action should be taken and that a red card petition should be started to avoid multiple victims.
There are now a few complaints against them, based on that we can easily draw a conclusion and see what happened to these complaints and whether 1xbit gives any reason to it.
I am afraid he is not going to resolve anything, but let's see what happen.