I have lost 65 BTC cents now worth $26k. Half was due to your gaming console not stopping when it was set to. 25 consecutive low numbers eating over 5 Million Satoshis on Martingale which experts say it's only possible at your site.
25 Consecutive loss back to back is possible at any odds. You can gamble on 90% chance to win, which means you should win 9 out of each 10 times, and only lose once in ten tries, right? Well even in that situation you could lose 25 times in a row, or 100 times in a row. This is gambling, there is really no "impossible outcome" here, anything could happen for any reason and that's it, there is absolutely nothing that can't happen in results, you could also gamble on 1% chance to win and win 25 times in a row, you should only win once ever 100 tries but you can end up winning 25 times in a row as well.
Sore losers will always claim that they didn't lose fairly and they were just cheated (does this remind you any orange idiot as well?) but in reality when you lost, you lost and there is absolutely no way you can get it back, you lost fair and square.