Is there someone who can help me with my withdrawal? I had a request on last Jan 7 and until now my tokens has not been received the whole time. I hope this will be resolved in the future.
There's nothing to resolve, it just takes more time.
If you open the withdraw page and scroll down, you will see the list of the latest completed transfers including date of request and date of transfer.
There are differences between the different currencies, but if you see a date for the same currency you're waiting for you can estimate from there how long it will be until it is your turn.