They have already responded to you and gave the contact who you should be contacting. They won't scam or take your money, they're very responsive and known as one of the reputable casinos in the community.
Just wait for their response if you have followed the instruction that was given to you and you'll get some help for the retrieval of your money. Their representatives are very active on this thread, they've noticed you through chat so don't worry about being noticed because they will help you.

They will ask you if it's necessary and if they find something suspicious in your account but in my experience, they've never asked for it. Please do try it.