What seems to be the problem here, arbitrage bets are an accepted thing to do when gambling. OP I think this is a clear scam for me, the reasons for your account freeze is not that bad and I think a more lenient punishment could have been the answer.
We have already asked you 4 times by Email if you want to send your documents in connection with the KYC procedure.
We will not get any answer from you. The first time we asked you this was already 5 weeks ago. We only receive emails as replay with the text "WITHDRAW SEND MONEY"
It would have long been resolved if you had sent the required documents, but you refuse to cooperate. I repeat: We have asked this 4 times on Email, but no reply from the customer.
Like I already mentioned before, if people do not want to cooperate, we can not be of any assistance. The situation arises 5 weeks ago, and now you are making an accusation?
Why do you need a KYC of your customers? There is a reason that they did not want to reveal their identity when they are gambling and the amount is not that big so it will be impossible to say that it is a money laundering scheme. And the reply to you about sending the money I think is the easiest thing that you can do, I do not get why all this crypto gambling sites need that KYC in the first place, is the profit not enough if you are doing a fair business? Ask yourself this, why would someone get ahold of someone's gambling account when there is little to nothing to be stolen from it?