ToS have been violated after the activity on his 2nd deposit(usage of VPN). We decide to refund the deposit from the 2nd deposit (37 mBTC).
The player has been contacted also on his Email. After this, we consider the case solved.
That's weird, because the ToS didn't have those absolute anti-VPN rules
back then. What in the hell are you talking about, Ray?! What ToS violation did he break apart from simply using his VPN? Why are you applying ToS from January 4th onto someone that hasn't played since December?
More importantly:
did you tell players that you changed the ToS and have them agree to the new terms?