I agreed with what you said cause every accusation that are foot by irrelevant evidence are not taking serious and before anyone can make an accusation about a reputable gambling site such person will need a strong evidence.
There are small Issue above Here
I'm aware and I dont say she's telling an untruth story but she dont provide a strong evidence and when we are talking about a long existing gambling site people will hardly trust her.
In the meantime, if she still doesn't have any luck from the casino support i advise she contacts their campaign manager for help there must be a way the manager chat with the stake team