I play with a high amount on all platforms I use.Unfortunately, this was the platform where I had the first problem.I don't trust this site right now.An expensive learning method for many people.It's not about having problems, it's about solving problems.
Are you guilty for violating their TOS? Why they didnt mention the specific rules that you violate?
Well 14 ETH is not a joke amount. Usually gamblers who already had huge earnings for playing are the ones having problem when it comes to withdrawal, the usual reason is violating the rules.