Hello Bitmedia.io team,
i writing this because my payment was declined two times
the first i got my balance back, but now i didn't get it back.
proof: https://prnt.sc/x8smyo
my balance declined is 0.00873182 BTC (~318,920 USD coingecko rate) acording with the email that i received when i request the payment .
I need an answer about my balance, because is a declined without any notification


regards
edulml