Thanks for your response, however this raises the following issues:
1 . Why the bet on money line was not cancelled , as it represents the exactly the same probability on the match. You claim there was a big variance, then there should be a big variance on the money line also? (yet the money line bet was not voided)
2. When i signed up and accepted the terms and conditions, the time frame was 20 minutes and not 30 minutes as you claim now and having changed your TOS which i did not agree to when i signed up initially? Please advise?
3. What relation does my winning over the 4 months have to do with this particular winning bet? Is it a case if the users are winning you aim to VOID bets after they have won?
Overall , its really clear that your rules are equivalent to CHEATING. It is against the very principle of betting, sportsbooks and casinos. How do you justify voiding a bet that has already begun and its winning ??
Now that you have brought up that i have approx 40k in winnings, it looks like you are following the most winning customers and when they take a bet with you before the game, YOU YOURSELF take my bet and place it on PINNACLE to create this MOVEMENT of 10% or more. AS the game goes on you clearly see if its a winning BET you cancel MY BET and you cash out your winning bet within PINNACLE. IF the bet is loosing you simply stay within your position and you are covered by the clients LOOSING bet - this is how it looks like from a neutral point of view in my eyes.
Lastly i also took the same handicap in question (+9 points) at even bigger odds in a combo/parlay which was ONE HOUR prior to the game and this was NOT voided and is yet pending? Yes - it was available for 1 HOUR At least with even bigger odds.
Out of the three bets i made on this match you conveniently chose to void the BIGGEST bet of the three i made?
I hope you can address these issues one by one for clarity for myself and the whole community as clearly you have tried to avoid MANY raised questions in this thread.
As explained multiple times to this user, across various weeks in dozen of support tickets (while he kept on betting at BetBTC.co while always complaining), yes BetBTC can void bets according to our terms:
https://www.betbtc.co/termsVoided or Cancelled Bets
BetBTC may cancel or void bets which it believes have been:
(a) incorrect lines - example: pre-live bet which after 1 minute is quoting 10% below of the settled price - BetBTC WILL NOT cancel bets placed longer than 30mins ago AND also Live Bets do not apply for this point;
(b) the result has been influenced by criminal or illegal actions;
(c) accepted at obviously incorrect odds;
(d) made in an attempt to circumvent our betting limits;
(e) involved in syndicate betting;
(f) odd varies more than 10%
(g) accepted in error, including but not limited to correlated parlays
As explained to the user, bets that vary significantly are (automatically) voided within a 30min period, this is not a new rule, in fact it is enforced for more than 1 year to all users. The system is triggered only on less than 0.1% of all bets placed, and does not apply to live events. Virtually it's very unlikely that a regular user will see it, unless someone is trying to exploit odds's spikes.
BetBTC is a reputable sportsbook operating since 2014, we have thousands of online players and only in this forum we distribute weekly prizes of significant amount when compared to this accusation. This is the first time we receive such accusation.
To finalise we would also like to point out to all readers, that this user signed up an account at BetBTC just 4 months ago, and since then has a net profit of more than
1.20BTC ($42.000 at current btc rate) and there was never any withdrawal limitation or block imposed to the user.
Regarding the topic:
3. Here somehow i was charged BTC withdrawal transaction fees of 0.00964561 BTC (around 300 euro). This bitcoin was returned to me ONLY after i have written to support, but i assume its not a given, that everybody in the same situation would have noticed it.
This is the third time we will be clarifying about this topic.. although the situation was resolved and your account credited back instantly, you keep insisting in this, which makes no sense..
2. Regarding the high withdrawal fee, there was a clear error because your funds were sent from an empty hotwallet that caused a lot of inputs that turned the transaction very heavy and expensive. Right after you reported it to us, we rapidly credited back the extra charged fees and took action to ensure this does not happen ever to another user (we have also checked and in fact it was the first and only time it ever occurred in a BetBTC withdrawal)Best regards,
BetBTC