If it really happened as you said, his account should be on negative right now for trolling and lying on this forum, or if not, atleast your account will not get negative trust. You must clear the negative rating first because lot of people have doubt now to play on your site
The fact is that it is true because there are many accusations so that their trust is given to the adkinsbet account, no one is lying, what users have complained about is really there, so obviously an account that has been re-trusted will reduce its reputation, moreover the platform itself is certainly doubted by many people, especially sports that many like.