DO NOT USE HitBTC.

100% Scam exchange, Do not send them any KYC, it will be used against you for fraud documents or to try and steal even more money from you.

All you can do is reach out to https://reportfraud.ftc.gov/#/    report exchange and one day it will be shut down, they will blame a hack of course and get away with robbing everyone, but we must do our best to prevent anyone else getting scammed.

Also reach out to coinmarketcap to remove the exchange from listings. I am shocked they have them listed.