Well, the question I see here is - could you use the process that you received from the Ellipal support (as this was the method to get the private key?) If yes, importing should work, if it doesn't - it's either the wrong key - as you did something wrong - OR - there are multiple keys, and you would have to check / try which one is for the address that holds your coins. OR the process described by Ellipal doesn't work, so - again, you would have to check with their support....
OTOH, As far as I understand the Ellipal manual, you could also enter your mnemonic in to the mobile ECA-wallet, and this would work IF - and thats the BIG IF - those will ever work again....
Hello
I trust Ellipal and I have a good Private Key I m sure for that (99.999999%).
Yes I discover Private Key with Ellipal support (Ellipal support answer me only on email in maximum 20 hrs).
Probably I think for ECA support is hard to answer and solve problems in a short time for holders probably until he solves the problems with those who left the team.
By the way, I believe in the electra project in this phase and I hope to solve my problem as soon as possible.
What I can't understand at the moment is why the team left and left a project that had everything it needed to climb to the top. I think the electra manager is in a difficult situation at the moment. It's just my point of view right now. I don't know why but I have more confidence in the electra project than in the new XEP project at the moment.
Thanks for all for the moment.