They have just done the most difficult list of requests they could imagine, to reduce to the maximum extent the number of people making the claim, in order to keep more money for themselves.But at least this makes me thing they don't have bad intentions with the kyc, because they would collect the maximum number of IDs with simpler requirements if they just wanted to collect people identities.
the problem is perhaps, what percentage of the wallets do they think to refund, to the small number of users who will do the verification. Of course they did not reply to any request in that.