After 4 years i was back to this exchange ( now i know is scam, but year ago it was fine). Had some issue to log into account because of 2FA - in mean time i made change of phone and lost 2FA code so i could not log in. After writing to support with new account ( 6 months) it was like i talk with the wall. Some stupid answers, multiple time argumented with proves but nothing. On the end, they even disable e-mail notification on new account ( but i still become mails on old one into which i can not log in ), so i did not received any e-mail of posted ticked or something else. And teh tickets are still open.

So people, if you read this and want to make account there. Do not do it, they will steal your coins and make no sound to help you.