Is crypterium support team real or use chat bots?

Have a problem with receiving OTP password for online VISA payment.
First report was 1.5 month ago.
Support tell me - will be fixed in one week.
After week contact to support:
Nobody know about problem and ask me again "how we can help."
Gave them full information again..
Ok we will fix in one week..
and again and again..  every new request start from begining.

latest request IDs
163091
156629

ps;Create virtual visa card, charge 10eur, OTP not work, and I can`t close card and get money back, but crypterium got 2.99 fee.  Very nice.
pps: Also banned in telegramm suport channel.

Good idea but bad realisation.


100% real. Reach out to the team at support@crypterium.com regarding the issue. They will process your request as fast as possible.