Social worker. I spend 75% of my day on the phone listening to really sad stories and do my best to find a solution or some assistance 😕 then the other 25% documenting the crap out of everything like my life depends on it.
As someone who has been heavily reliant on people like you in the last while, thank you. It can really make a difference, even if that's just a difference in how we feel in the situation, and often the biggest difference is the one that's not immediately apparent on the phone.