I'm a homeowners insurance claim adjuster. I handle mid to large size claims (usually fires, burst pipes, or similar) so most everyone I talk to is displaced from their home, is scared and confused about what's next, and has heard a million horror stories about how insurance companies just do all they can to screw you over.

About 60% of my day is spent on the phone explaining the process and policy to people, answering whatever questions they have, answering them again when they forget or get confused, getting to know customers because I'll be talking to them for the next 6-18 months, and doing my best to make them feel at ease and getting them to trust that I have their best interests at heart. About 20% is coordinating various vendors, contractors, housing, etc, and about 20% is spent looking over photos, estimates, and reports. We also have to document everything we do and nearly every conversation so there's a great deal of time dedicated to that.

Pre covid I typically drove 2-6 hrs each day to inspect homes so a lot of this work was done behind the wheel and in person.