Hello nakitcoin team,
I tried to purchase Bitcoin with my credit card on your site and I had issues with the transactions been rejected.
I tried again few days ago and I was notified simplex platform is currently having issues
My questions are;
I want to know why my credit card was rejected which every informations is up to date and I passed every necessary requirements.
How soon will Simplex platform come to live?
Looking forward to be hearing from you guys.
Hi,
the issue should be resolved within few hours, please note that if simplex rejected your transaction because of your card, it might be strongly possible that your card's issued country is not supported by simplex (our credit card processor).
Note that the website/application/exchange that you are accessing Simplex’s service from might not support your location based on its own business considerations.
If you are from the
United States, the following states are not supported at all:
Hawaii (HI), New York (NY).Our services cannot be used in high risk countries of the FATF list:
Albania
Bahamas
Barbados
Botswana
Cambodia
Ghana
Jamaica
Mauritius
Myanmar
Nicaragua
Pakistan
Panama
Syria
Uganda
Yemen
Zimbabwe