Not gonna lie, site is great, I love playing on it. No complaints about the games.
But seriously I cannot fucking stand the support/mods, they ruin the experience so fucking much. Almost makes me want to delete my account and never play again. Steve and Eddie are fine, but holy shit, the fucking Mebit staff. The most incompetent fuckers I've ever met in my life except for Uros.
I partially agree with you. Have faced several issues with some of their mods myself in the chat though I never got muted or anything, but they did leave a bad impression. I actually considered switching sites at one point since some of their mods couldn't resolve my queries properly.
However, this happened sometime back. Their customer service has improved since then since majority of my recent queries were resolved quickly.