it's just that they are a bad platform. everyone was disappointed by the high gas fees, but there was nothing they could do. the options are only two, accept all of that or switch to a cheaper platform.
Was there really nothing they could do? I mean their devs are billionaires. They would have the ressources to fix it. Now smaller teams can make projects with ZERO fees why cant ETH?
Are you that naive, from the word go they only after the money.