Try to open your account back again and do token migration, this is just like a token swap. If there is an announcement from the telegram group in regards to that migration, then you should have to do it otherwise it never appears to your balance. I'm not sure but it never takes a long time to do it.

If still the issue is not resolved, You need to contact their support team I think. People in here have possibly no experience about that for it was seldom that they are using DEX exchanges as they mostly choose CEX for better trading results.