Not unless we did not see what is the conversation ahead that message, maybe at some instance there are a previous convo that OP did not mentioned to us.
Just because of the few words they will ban the user? I really believe the punishment that they had given to Azlacan is very unprofessional and inappropriate. I've seen people getting banned on chat rooms because they are spamming, sending links, or sending words that are rude, but those users just got banned to the chat room for a while, their accounts are not banned, so they still can play but can't participate on chats.
It's worst if they confiscated the balance of the user.