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One thing to watch out for before playing on a new casino site is a license if there is no License it is better to stay away
There's no need to take risks while there are many other casino options
Just being honest, I don't know if online casinos have a legitimate license displayed on their site or a fake. How can I determine if the license is legitimate or fake? Where could I verify it? I know it's one of the first things to be considered before playing on any online casino, it will be nice and much safer if I will learn how to verify license.
Check this one it might help you
https://www.arabamerica.com/how-to-check-if-an-online-gambling-site-is-legal/Also this
https://gamblescope.com/casino/casino-knowledge-base/choosing-a-casino/casino-licence-check.htmlThat two articles is so helpful so better give time to read.
So their support just got back to me saying that they consider the issue resolved and will not respond to any of my posts

Your issue has been solve/answered or not? If not why they would not respond to your post? that's is so insane tell them to solve your issue first or answer your question so that you will not contact them again.