Hello everyone!
I've faced an issue with the VISA USD deposit a few days ago. I've passed all verification stages and chose Visa/MasterCard method to top up my balance. I confirmed the operation with my bank last Friday but my funds haven't shown in my account. Instead, I see the "Error" status in my profile. Perhaps, my money is still transferring due to the weekends and I should wait for a bit?
I would be grateful if anyone could advise me about ways of this situation resolving. I have the same nickname on EXMO as my profile here.
I had the same issue a couple of months ago. The problem was, I mixed up the card that was used for verification. I advise you to contact support, they'll help you.