Got the same issues contacted numerous time their support team

All the time same reply this is the reply


Dear User!

Support answer:

Good afternoon!
Recently, hackers have been actively engaged in disabling 2fa in order to steal funds, so we no longer perform this operation.
If you installed it yourself, you had to write down the secret code (this is indicated by a red alert on page 2FA:
ATTENTION!On 2fa activation you have to write the secret key and hide it in a safe place to be able to recover!
If you lose access to your 2fa device, we won\'t be able to disable it, and your balance will be lost


They clearly saying ur balance is gone they gonna keep it are they allowed to do it is it fair? Binance Bittrex even Hitbtc they fixed the  problem after my id verification why not yobit?

I got multipal coins there