Hey Sonia,
I am happy that this was finally sorted out and you received your cash. I had a chat with someone in charge because I originally always liked the site and when I finally got in touch with that person on Telegram, they looked into it more deeply and it turned out there was some "bug", which didn`t affect "regular" users - sure, this could have been handled much quicker but I am glad this has now been solved.
The guy I am in contact with told me about their status quo, their future plans and I am actually very positive about it.