They are thieves!!They stole my money. Do not reply to email. Typical scammers with zero reputation. I only have 1 account. I have no friends on site, I did not receive bonuses, I transferred money from my personal wallet and wanted to transfer it back to it. They locked my balance and ignore me. They accuse me of multi-account, but they can't prove it because it's a lie. Pure scam.
You make a deposit and play several times then ask for a withdrawal, is this what you do?
If yes, I believe your account will be deleted from stake.com because this is considered against the rules at stake.com
it could also indicate money laundering even if the amount is under $100 , so after making a deposit you should play at least 1x the total deposit.