This is a shady exchange. It is very difficult to withdraw any coins from there. And support can only close tickets without solving them. Stay away from Unnamed Exchange.
The worst decision is to deposit funds in such exchanges. I have seen many crypto users fall into the trap of such exchanges in the hope of making a small profit. Those who always want to seize every opportunity in the hope of some profit, they unknowingly fall into the trap of such exchanges.
So you should always use top and trusted exchanges so that you do not have to face such problems. Now a lot of fake exchanges are being created every day so be careful yourself.