Never heard of this site before to be honest. Weird thing is that the gambling sites whose names start with lucky usually end up as scams and Luckyfish seems to be a scammy site too based on what some posters above posted.
Coming to the issue itself, chat bans happen for a plethora of reasons(fair and unfair) in all kinds of sites which is why the issue you brought up is pretty common and trivial and easy to resolve op.
This site is 100% scam. they operate with no license and accept minors.They were operating in the Uk and they got caught now their IP is banned!Its all over the internet that is 100% scam , people should check reviews before throwing their money to scammers.
@ciccia,
not having a license of a casino does not directly make casino or gambling a scam but license are required by the gambling site just put their platform in the spotlight and to show to their visitors that they will be fair with their game, provided good security, safety, and even quality of service.
Meanwhile, the site in subject cant be shady like 1xbit which also banned from the UK but still managing to scam people till now.
I think will agree with you on that.
In the early days, we have some casinos that become so popular now already, and they started without a license IMO, but still people trusted them, they risk their money by gambling to their platform, so it's more on the reputation that really matters but since the market has expanded and good competition has been created, license is now necessary in order for the site to compete with others.
You make a good point because the online casino business is bombarded with scam casino abusing gamblers trust just like we have seen during the season when ICO was the most used initial offering but there are trusted casino on this forum that didn't have license though I read some days ago that they are planning to get it.