People will see if he has basis on this complaint.
Stake will not tarnish their reputation just because of small amount.
I don't think stake team is not looking at his case as they are pretty much active with response to their players.
They are one of the established casinos here and I don't believe they will just ignore his case without basis.
I have the feeling that he knows what he violated and he is just in denial stage here.
I feel really bad for the sites which are accused of scamming their customers 'even after serving their best to them.' Before accusing Stake, did the accuser try to contact Stake directly on this matter? They can be accused for not replying if they were sent a request to look into this at first. But looks like he did not go the right way and chose to harm Stake's reputation by accusing them.