They are thieves!!They stole my money. Do not reply to email. Typical scammers with zero reputation. I only have 1 account. I have no friends on site, I did not receive bonuses, I transferred money from my personal wallet and wanted to transfer it back to it. They locked my balance and ignore me. They accuse me of multi-account, but they can't prove it because it's a lie. Pure scam.
If you are legit and you don't have multi account then they will not freeze your account. If still it is frozen then try to contact and wait for their response. They are reputed site so there is no chance to steal your money. But if you are not legit and you really have multi account then it may happen.