I think it won't be bad if we are a little bit enlighten by FortuneJack.
I want to know, in case I decided in my life to register on FortuneJack and I have a case similar of EpicChamp, what will happen?
I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC in overall and have a lot of arguments but it's not a subject to discuss at the moment).
I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?
For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.