Community update:
As stated earlier, we've given an OP a time frame of 2 weeks from the point of us requesting to go through KYC.
After trying our best to give him a notice multiple times, the offer was rejected - despite the fact of us promising him getting a stake or a win.
Our team is taking an action of terminating the account along with the funds for the reason of not being able to provide all the crucial information needed to complete the standard procedure within the given deadlines.
The decision is final, all the requests regarding recovering the account will not be accepted as the actions taken from our end compiles with the Terms and Conditions of FortuneJack's properties. We think it's the only way to end the discussion as none of us was benefiting from it, plus the user him/herself wasn't interested in collaborating, never showed the goodwill as a whole to positively end this case.
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7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account.
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7.9. As the End User, You hereby consent to be duly aware of the Company’s Customer Due Diligence measures to be applied to You whether the Company suspects any of the suspicious customer activity requiring further inquiry and investigation, that You agree to be bound by the Company’s policy to access, monitor, process Your personal information based on the requirements set out in Section 7. If you do not comply with the respective KYC and/or CDD requirements set by the Company or if the Company, as a result of KYC Procedures and/or CDD Measures, discovers that You are in breach of any provisions of this Agreement, the Company reserves the right to block and terminate Your Account and confiscate all Your funds available on Your Account.
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Attaching the quotes from the section of our Terms and Conditions for the ones are interested in.