To summarize: Did you really lost 13 BTC from deposits or was 13 BTC the amount of bets you placed?
If you deposit 1 BTC and make 13 wagers, then you did not lost 13 BTC
Or play with 1 BTC and make it to 13 and then lost the 13 BTC is also another story.
I can assure you the totals I have posted are losses in the casino after the permanent self casino ban, not total wagers.
Here are my total wagers, I know the difference ...
https://prnt.sc/zs0jbiThe ultimate question (besides my curiosity of how someone who would gamble away 13 BTC could have amassed such an amount) is if you were to have won dozens of BTC after your self casino ban, would you have been OK with Stake.com refusing to pay out the winnings because you should have been banned? I suspect your answer would be no. Certainly in that situation you would have a much better argument that would lead to more people supporting you.
The best thing you can do is chalk it up to a learning experience and seek help for your addiction before it destroys your life beyond the loss of some crypto. If I’m wrong and you have a legitimate case then I wish you luck in whatever outcome is deserving.