why not ask someone from the team to create account in this forum? so they can help you directly in answering questions from forum users. it is always best to have their own rep as more then likely, you cant answer all the possible queries from the community here. just suggesting here.
It was a good advice, there's no need to be ashamed 
not everyone feels "want" to join their telegram group, if the words "for more information, please ask the telegram group" are displayed. also I think it's part of the professional form, always presenting itself openly.