You get paid if they find a block. No block - no money.

can you see my pic?he stolen some blocks from 4551-4592.
Other pools found those blocks, your pool is small compared to the nethash of the coin.
i dont think so,net hashrate is 21.44G ,and pool hashrate is 5.16G. cant find any blocks for 6 hours ?lost all of the blocks from 4552 to 4591

?.
sorry i misunderstood and have removed my post not sure what's going sorry. i guess submit a ticket to the pool owner if you haven't yet.