Quote from: Garmo on Today at 12:17:13 PM

Quote from: dancpats on Today at 06:46:35 AM

Your self exclusion policy you keep pointing to has been updated multiple times since my initial request.

I did not create the self casino ban option. It existed. On your site. And I asked for a permanent one.

I think the facts are clear.

Stakes official position is we made mistakes and poor judgement and will be keeping all funds.

Do you deny the fact that you have, two times in a row, personally contacted and pressured the VIP host into removing the self-administered ban YOU have imposed upon yourself? Yes or no question.

At this point, there is not much to be discussed anymore. YOU had requested the ban be lifted from you TWICE. The casino is not responsible for your destructive addictions. Had you not had a 'special' relationship with the owner, things might've gone differently, but you have exploited that relationship to get your way around. Then you come here all surprised and 'woe-is-me' that you've lost it all.

YOU are the CULPRIT. The thought of gambling away 0.05 BTC wouldn't even cross my mind, let alone 13 BTC. Better stick to your affiliate income from now on, that's something I wish I had.

If someone has an addiction, it is in line with expectations that they will ask again to have their account reopened. That is why it is also called an addiction.

If the user has indicated that he should be banned for gambling addiction, it is the responsibility of the site that the account should not be reopened under any reason.

And at the very least, a certain duration must be maintained.

The user should then be given the choice of how long their account will be closed, but if someone with a gambling addiction requests an exclusion, this should be taken seriously by the site at all times and the account may

not be reopened. These are also the rules of the gambling committee in Curacao.

Stake.com made a mistake here by reopening the same account. If they were new accounts, it would be the player's responsibility and problem. As far as I can judge here it is the same account, and if so then stake.com

must resolve and return the amount, or at least part of it.