Dude, if you really have a gambling addiction, you should've requested Self- Exclusion. Gambling on sports is still gambling, not much different than casino.

Casino- Exclusion is not regulated and it is not in their policies. They are probably offering that so the players can cool off after a bad streak or smth and they have no obligation to honor that Casino- Exclusion since it's not regulated. They can simply do what the player wants/ requests.

But the Self- Exclusion is something completely different. If this was the Self- Exclusion instead of Casino- Exclusion, you would have a case.

Sorry if this sounds a bit harsh but as one of the previous posts said, you should take responsibility for your actions.