You raise some fair points, the crux of all of this is that we need to make improvements to our exclusion system and make it simple and straightforward. The only aspect of this I did not appreciate is the way you handled the actual complaint process where you apparently deleted your record of telegram messages and then sent me anonymous messages trying to pre-meditate this claim. Otherwise it would have been handled more amicably from my side. I will personally see that changes are made and update you on my progress.



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So,  you decided not to help or be reasonable,   because I wanted to get an unbiased answer to my questions?  



You say I pre-meditated this complaint.


I was thoughtful,  and wanted to make sure I had a valid claim,  while i agonized over whether or not to pursue it because I knew the  potential consequences