Update so they cancelled my withdrawl request (after 6 days) and are now are asking me to kyc I guess! that's pretty disappointing.
Moreover, my name /dob were mistyped to preserve anonymity on a cyrpto website while registering the account, and I cant edit it. Upon speaking to the live support he basically told me there's nothing he can do about it, but he'll forward my request to the risk department. I'm feeling very uneasy with the lack of help and information I'm being given from live support.