@annerl, are you trying to claim your ETC from the fork? then rest assured because a replay protection has been implemented on ETH's side (not sure about ETC), so just send your ETH first and your ETCs are good to go. Also, make sure you are using the latest version and not a fake phishing wallet.
This would provide a way to send transactions that work on Ethereum without working on ETC or the Morden testnet.
It's quite alarming that the support doesn't know ETC is on a separate blockchain, it's a very basic info and it sheds light on how their employees are screened/picked...
thank you for the link
that helps with the mess in the coins.
i will find a wallet where i can import the privkey, i looked both coins up on explorer and there the exact amount of coins shows up.
but for the portis wallet: sure i imported my pivkey and then purchased eth with banxa, but what if i had purchased eth and then etc in the wallet, i wonder would it add coin value to one and the same priv key?
it has a bug .. the wallet needs to separate the source for the amount value. i hope it is not more then that .