Hello im your user, as i complained  many users playing with multiple accounts

1. I complained  and im waiting  for action against  multiple accounts.
2. See this screenshot
      A. https://prntscr.com/ymsn27 (multiple account)
      B. Conversation screenshot with is supporter
           https://prntscr.com/101jyej
           https://prntscr.com/101jyh1
           https://prntscr.com/101jyiw
           https://prntscr.com/101jykw
 basically now you understand   support  only take action when we said im going for bitcointalk  otherwise nope  and this conversation is approximately  20 days ago and they said they take action  and suspended his/her account  now  check  this screenshot   https://prntscr.com/101jyoj ( today screenshot) 
So it's  clear support  didn't take action against this as  already  they mentioned    in T&C  but support also don't know  own T&C 
So it's  clear support  surve to user with like this as you saw in 2.A screenshot
 
 Good site, great support response