Hi,
So 2-3 weeks ago(04 Feb) i wanted to exchange around 1k$ worth of BTC(now worth around 1.5k) to ETH on my Binance account.
Now the problem im having is that they're requesting for KYC verification, and i wouldn't have any problem doing that since i already did it with BINANCE(showed them proof -
https://i.imgur.com/wg0PfLv.png -
https://i.imgur.com/gq43nBq.png), but since i dont even know where they are from or who they are i dont really feel safe about it so i refused to send them the documents they requested and i asked for a refund to my address since in my opinion it doesnt really make sense to ask for a KYC if im sending them to a binance address where i already did that.
They kept sending me the same message for a few days and now im getting ignored completely(last reply was 8-9 days ago).
I would completely understand if the support team cant refund or do anything so i've been asking lately to chat with the owner to explain the issue i have but of course im getting ignored about that too, i found their telegram group and scrolled through the members until i found the admin and texted him but im not getting any reply. I've seen another post here(
https://bitcointalk.org/index.php?topic=5311809.0) that even after they sent the documents fox.exchange is now asking for a video call to prove where they got their bitcoins, and im also seeing a lot of people complaining about this issue in other posts here or in Reddit.
I cant say this yet since i didnt send any KYC verification yet but this seems pretty shady to me.
In their official post (
https://bitcointalk.org/index.php?topic=5104721.0) the first reply was:
"
Where are you registered? Are you requiring kyc from your customers?"
and they replied with
"
No KYC required, we do not require any documents and we do not have registration. fox.exchange is in the process of licensing its services in one of the crypto advocate countries."
Yeah i get it, they changed their KYC policy after that but they did that without even mentioning it anywhere(Twitter, Telegram, Bitcointalk post) as they would do when they list new cryptos that you can exchange.
So yeah i really think im getting scammed here cause i can see that they are doing this to a lot of other people. All i want is to chat with the owner and show them that im verified on Binance and there's no point in sending them my documents if they dont even have an address and refuse to give people an address where their registered. Im gonna continue until i get a reply from the some owner or someone and if i dont receive a reply from them i guess i'll have to make multiple posts like these in bitcointalk, reddit, send emails to their partners and let them know about my and other people's stories, this is not fair at all imo.
Other posts where you can see people with the same issue:
https://bitcointalk.org/index.php?topic=5104721.40https://bitcointalk.org/index.php?topic=5311809.0https://www.reddit.com/r/CryptoCurrency/comments/l6wqui/warning_do_not_trust_fox_exchange_caution_with/gl9alwy/Reviews(lately they're getting more and more bad reviews with the same issue):
https://www.bestchange.com/foxexchange-exchanger.htmlhttps://www.trustpilot.com/review/fox.exchangep.s. only came to know today that they're based in Russia after i saw their Bestchange Review page
