I am having the same issue as most people recently. I am still waiting for a REFUND from fox.exchange even though it's been 10 days without a reply from them and they're completely ignoring my emails, my complaint on BESTCHANGE and my post made yesterday here in Bitcointalk (https://bitcointalk.org/index.php?topic=5318850).

I still hope that the owner will understand that there's no need to ask me for KYC since i was sending my money from btc to eth(binance) where i am KYC verified.

PLEASE RESPOND!!